Statutory Regulatory Notice · Rule 3(2) IT Rules 2021

Grievance Redressal & Intermediary Compliance

Statutory designated grievance officer details, automated escalation matrix, formal dispute filing, and law enforcement requisition portal.

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Statutory Grievance Officer

In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020:

Designation: Chief Compliance & Grievance Officer

Platform: TrendzzaOS (trendzza.in)

Official Email: grievance@trendzza.in

Escalations: legal@trendzza.in

Jurisdiction: Kolkata, West Bengal, India

Hours: Mon–Fri, 10:00 AM – 6:00 PM IST

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Statutory Resolution SLAs

  • Statutory Acknowledgment: Automated issuance of a unique ticket ID within 24 hours.
  • Formal Disposal: Complete investigation and redressal within statutory maximum of 15 calendar days.
  • Emergency Expedited Takedown: Non-consensual imagery, impersonation, or public safety threats actioned within 24 to 36 hours under Rule 3(2)(b).
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Law Enforcement Requisitions (LER)

State Police Departments, Cyber Crime Cells, CID, CBI, and judicial authorities can submit Section 91 CrPC notices or official requisitions via official government email (gov.in / nic.in) directly to lawenforcement@trendzza.in. Certified Section 65B carrier records (ICAHP audit trails, Payer VPA logs, and device fingerprints) are processed under statutory expedited channels.

Track Existing Grievance Status

Automated Compliance Intake

File a Formal Grievance or Takedown Notice

Submissions generate an instant tracking ticket and are logged into the compliance officer audit queue.