Refund & Cancellation Policy

1. Scope of This Policy

This policy governs digital services and micro-passes purchased directly through Trendzza, including the ₹10 30-Day Seller Passes, Spotlight Listing Bumps, and Curated Club Access.

2. Digital Passes Irrevocability

Because seller passes and listing spotlight promotions grant instant platform visibility, immediate discovery indexing, and algorithmic radius promotion upon payment confirmation, they are considered consumed upon provisioning.

• Micro-pass activations (₹10 Seller Passes) are non-refundable once activated.
• Spotlight Listing promotions run for the full purchased promotion period and cannot be prorated.

3. Merchant-Buyer Direct Transactions

For physical products or local services agreed upon between neighbors and merchants on Trendzza:

• Each merchant establishes and honors their own local return, exchange, or cancellation policies.
• Buyers are advised to inspect products during physical pickup or local handoff prior to releasing direct payments.

4. Duplicate Charges & Technical Glitches

In the rare event of a network timeout or multiple charges for the same pass via our payment gateway (Razorpay), our automated reconciliation systems detect the anomaly. If duplicate funds were debited, a full refund for the duplicate transaction will be returned to the original payment source within 5–7 business days.

5. Contact Support

If you have questions regarding a charge or require billing assistance, please submit a query via our grievance officer contact or platform support desk at support@trendzza.in.